Adobe Genuine Software Verification Failure Cs6 Fix
How to Fix Adobe Genuine Software Verification Failure Cs6 Error
If you are trying to install or use Adobe Creative Suite 6 (CS6) products on your Windows computer, you may encounter an error message that says "Adobe Genuine Software Validation Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit." This error can prevent you from installing or using your CS6 products, and it can also affect your Adobe Creative Cloud applications. In this article, we will explain what causes this error and how to fix it.
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What causes Adobe Genuine Software Verification Failure Cs6 Error?
This error is caused by a certificate revocation that occurred on October 4, 2012. Adobe revoked a digital certificate that was used to sign some of its applications, including CS6 products, due to a security breach. This means that the applications signed with the revoked certificate are no longer trusted by Windows, and they will fail to launch or install. The error message is displayed by the Adobe Application Manager (AAM), which is a tool that manages the installation and updates of Adobe products.
How to fix Adobe Genuine Software Verification Failure Cs6 Error?
There are two possible solutions to fix this error, depending on whether you are a Creative Cloud member or not, and what version of Windows you are using.
Solution 1: Download the product from the Creative Cloud Download Center
If you are a Creative Cloud member using Windows 7 or later, and you receive this error when installing a CS6 product, you can download the product from the Creative Cloud Download Center. This will ensure that you get the latest version of the product that is signed with a valid certificate. To do this, follow these steps:
Go to the [Creative Cloud Download Center] and sign in with your Adobe ID.
Find the CS6 product that you want to install and click Download.
Follow the on-screen instructions to complete the installation.
Solution 2: Download and install the AAM patch
If you are not a Creative Cloud member or using an older OS than Windows 7, you can download and install the AAM patch. This will update the AAM and fix the certificate issue. To do this, follow these steps:
Go to the [AAM patch download page] and click Download.
Save the file to your desktop and double-click it to run it.
Follow the on-screen instructions to complete the installation.
After applying one of these solutions, you should be able to install or use your CS6 products without any errors. If you still encounter any problems, you can contact [Adobe customer support] for further assistance.